Client Results

We have helped clients in a variety of industries dramatically improve their results while taking advantage of turbulent operating, competitive and financial environments. Specific engagements and their results have included:

Hospitality – Provided interim management services to a $40 million revenue resort on the brink of financial collapse. We re-structured the organization to focus on the Guests and increase individual and work group accountability. Results included dramatically reduced costs, improved service, improved employee commitment and improved cash flow, net income from operations and EBITDA.

Consumer Packaged Goods – $650 million revenue consumer packaged goods company with aggressive growth plans. Guided large-scale change initiative to dramatically alter the values and culture, improve individual and team performance, improve leadership capabilities and build effective measurement systems and management tools. Our efforts enabled the company to grow to $2.2 billion in revenue over a 5-year period and successfully compete against world-class quality competitors entering the industry.

Manufacturing – 2,200 person Facilities Department of a major US manufacturer saddled with poor service delivery and high costs. We helped re-structure the organization into business units focused on rapid response to their clients’ needs and on improving operation efficiency and effectiveness. By decreasing the number of levels in the organization from 7 to 3, we dramatically reduced costs, while improving accountability, response times and overall performance.

Financial Services – Major regional financial institution which wanted to compete against their much larger competitors with significantly better customer focus. We assessed to better understand the gaps in the clients’ service delivery efforts. We worked with the client to formulate and lead the change effort to build a culture focused on delivering outstanding service that improved customer loyalty, redefined goals and objectives, improved employee training and development and instituted a structured leadership development program. The Results: decreased customer defections, improved average number of products purchased by customers, dramatically reduced cycle times for service delivery, and reduced costs of recovery from poor service delivery.

Information Services – Information systems department within a major university with significant employee turnover and commitment and morale issues. We developed customer qualitative and quantitative assessment tools to better understand the causes of the dissatisfaction and morale issues. Based upon the feedback was able to guide e client on a change strategy that included re-structuring the organization to provide better focus, dramatically improve the efforts of leaders and communicate more effectively about goals, objectives and results. Over a 10 year period, the client has continued to see continual improvements in employee commitment and morale and performance for their clients.

Third-party Logistics – A rapidly growing third-party logistics organization recognized the challenges they faced in improving service levels for their clients while maintaining their growth. We helped build and implement a change strategy to create a cohesive culture focused on performance for clients and operational efficiency. We built custom leadership development strategy and curriculum to ensure the organization has the steady flow of talented leaders necessary to sustain and enhance their growth.

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