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We have helped clients in a variety of industries dramatically improve their results while taking advantage of turbulent operating, competitive, and financial environments. Specific engagements and their results have included:
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 Provided interim management services to a 1200 employee resort on the brink of financial collapse. We re-structured the organization to focus on the Guests and increase individual and work group accountability. Results included dramatically reduced costs, improved service, improved employee commitment and improved cash flow, net income from operations and EBITDA.
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$650 million revenue consumer packaged goods company with aggressive growth plans. Guided large-scale change initiative to dramatically alter the values and culture, improve individual and team performance, improve leadership capabilities and build effective measurement systems and management tools. Our efforts enabled the company to grow to $2.2 billion in revenue over a 5-year period and successfully compete against world-class quality competitors entering the industry.
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| 2,200-person Facilities Department of a major US manufacturer saddled with poor service delivery and high costs. We helped re-structure the organization into business units focused on rapid response to their clients' needs and on improving operation efficiency and effectiveness. By decreasing the number of levels in the organization from 7 to 3, we dramatically reduced costs, while improving accountability, response times and overall performance. |
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 Major regional financial institution which wanted to compete against their much larger competitors with significantly better customer focus. We assessed to better understand the gaps in the clients' service delivery efforts. We worked with the client to formulate and lead the change effort to build a culture focused on delivering outstanding service that improved customer loyalty, redefined goals and objectives, improved employee training and development and instituted a structured leadership development program. The Results: decreased customer defections, improved average number of products purchased by customers, dramatically reduced cycle times for service delivery, and reduced costs of recovery from poor service delivery. |
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| Information systems department with significant employee turnover and commitment and morale issues. We developed qualitative and quantitative assessment tools to better understand the causes of the dissatisfaction and morale issues. Based upon the feedback we were able to guide the client on a change strategy that included re-structuring the organization to provide better focus, dramatically improve the efforts of leaders and communicate more effectively about goals, objectives and results. Over a 10-year period, morale and employee commitment have continually improved and the client has achieved dramatic improvements in performance for their clients. |
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 A rapidly growing third-party logistics organization recognized the challenges they faced in improving service levels for their clients while maintaining their growth. We helped build and implement a change strategy to create a cohesive culture focused on performance for clients and operational efficiency. We built a custom leadership development strategy and curriculum to ensure the organization has the steady flow of talented leaders necessary to sustain and enhance their growth. We also developed and executed a variety of customer feedback processes to enable the organization to continuously improve its operations and to spot opportunities to expand its business. |
| Contact us for leadership development, change management and succession planning and talent management consulting. We can help you devise and execute strategies to improve results for your customers, shareholders and employees no matter what industry you're in. |
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